What Our Customers Are Saying
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Kelli LaPierre, Simi Valley, CA
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We needed a weight distribution hitch installed in a hurry and we talked to a man named Jeff on the phone who was so kind and helpful. He told us to talk to Bobby and Bobby did the installation for us the same day after work as they were busy right up to closing time. The last customer drove away and Bobby immediately went to work helping us out. He also gave us some great tips and advice. These people are great! Small dealership, BIG service! Thank you so much for your help on a busy Saturday. Rob, Anna & Eleria Champion
Anna and Rob Champion, Murrieta, CA -
We found a 2011 Winnebago Vista 26P with 6,900 miles on it at SoCal RV and were grateful Jeff held it for several days while we made travel arrangements. The unit was immaculate after being cleaned inside and outside by SoCal technicians. We had been looking for such an RV for several months. We even traveled to Nashville to purchase one, but it had an undisclosed fatal flaw. We bought one way tickets and all return flights were sold out for the next week. It was spring break for the schools. At first we were reluctant to travel again to see another RV, but Jeff had Bobby show us the entire RV, including the roof, via Apple FaceTime and we felt assured this one was worth the trip. This was a cash purchase and the sales process was flawless, and I drove away with the title. We encountered many dealers both locally and nationally that wanted to mail us the title after the purchase. It was nice to work with a dealer that I didn't have to argue with over the title. Thank you Jeff.
-Anonymous -
great customer service would buy from here again and again. Nice friendly people. i love my new trailer so glad I got to have such a wonderful experience on my 1st newer trailer purchase. Thank you SOCAl RV keep up the great work.
Jenny Shorett, hesperia, CALIFORNIA -
This was an excellent experience for us, dealing with Jeff and April as we purchased our first toyhauler. We found Jeff to be very open and up front with us regarding the trailers we were considering. He answered our questions and was patient with us, not pushy or any pressure. We decided on a 2007 25' Weekend Warrior. There were a couple of repairs (very minor) that we requested and those were completed when wey returned to pick it up. April completed our transaction when we returned to pick it up, she went over trailer with us and was very personable and helpful. We took it out to the desert this past weekend. Many compliments on our purchase and it functioned perfectly!! Very pleased, thank you guys!! Keep up the good work.
Shelly C -
We just purchased a small travel trailer and had a great experience. April and Jeff were both extremely nice and willing to take me through everything on the trailer. I bought their cheapest trailer on the lot and they treated me like i was buying the biggest one. They were never pushy, I actually left and came back, and they did not bad mouth other RV locations, which was nice. The place is a little hard to find and seems low scale, but don't let the looks fool you the customer service is top notch.
Eric F -
We rented a toy hauler over the NYE weekend and it was perfect. First of all the trailer was brand new and really nice. April was great to work with made the whole process easy when a problem did arise we called right away explained the problem the owner of the company called and worked with us to solve the problem. We will use SoCal RV again very happy with the service. Thanks everyone!
Aundrea D -
We purchased our 18' travel trailer from SoCal RV and they were awesome! We were a bit hesitant due to the reviews, but decided it was worth a try since reviews are not always reliable. We are so glad we purchased from them! We found them to be friendly, helpful and great with communication, better than most others we contacted. We live in San Diego and having shopped a lot and found a model that had the floor plan we wanted but not the options, we looked around and realized we had to expand our search to Riverside and LA counties, as well as Arizona to find what we wanted. I contacted SoCal RV in Corona with questions and Jeff was the first one to respond from everyone I contacted through RV trader and other similar sites. He was one of 3 dealers who gave straightforward answers and did not have hidden charges up to $2000 or more that we would discover to add to the advertised cost of the trailer. Some dealers wanted us to drive 2-6 hours to "make a deal" and we were not up for that.We made an appointment to look at the trailer and Jeff advised us he would not be in so we met with April. She was helpful and informative and answered our questions, and if she did not have an answer she said she would research it. She gave us lots of great camping tips as well.We decided to purchase from them after further communication with Jeff and April as well as other dealers. They were friendly and honest and that is what we wanted, especially being first time RV buyers. We arranged our own financing and made the appointment to pick up the trailer. We were told the walkthrough would take as long as we needed and had questions. From the time we arrived to the time we did our walkthrough and processed all the paperwork and hooked up the trailer it probably took 3 hours. That included installing the hitch and they helped with that no extra charge. Though I have read some people say it should take a half day minimum to do a walkthrough, I disagree unless you are getting a complex unit or a motorhome. How hard is it really to use an oven or microwave? By the time we were done April had gone through everything we could think of and our heads were about to explode with all the information. What is great is that she offered to answer questions if we had any in the future. Once we drove home we realized the roof was not fully clean though the rest of the unit was spic and span. We contacted SoCal RV and they immediately apologized and offered to help pay for the cost to remedy the situation, since driving back for 3 hours with traffic one way was not an option. We got it clean and sent in the invoice and they sent us the check. I think it shows the character of the dealership even more when they can remedy a problem than when nothing goes wrong. There was also a delay with our DMV paperwork and the finance company was getting a little antsy, but it turns out that the DMV computers were down, and we verified this online. SoCal RV promised to keep trying to submit the paperwork to the DMV and our paperwork came through quickly once the DMV system was back up.We had a great experience with SoCal RV. A couple things to note, first, this is a family business and they do not have a lot of staff or sales people on site. If you call, someone could be out showing a unit and will have to call you back. When we called and left a message we always got a response, whether by email or phone. We found email to be the easiest way to correspond. Next, the benefit to this being a family business is that you will not get the sales pressure to buy something you don't want or get lots of unnecessary add-ons. We felt very at ease. Great experience overall!!
Pamela H -
We purchased a used Fleetwood 23E with low miles, a slide out and hydraulic levelers. Jeff was knowledgeable and easy to work with regarding our requests for a complete maintenance service on all systems. When we came to pick it up, the unit was cleaned beautifully and he even recoated the roof at his own expense. The experience was warm and very satisfying and even after the sale, he responded to my calls and answered every concern I had (I am a first time buyer) and there were a few. The workmanship on improvements, the office staff, April, and Jeff's diligence and responsiveness added up to making loyal customers of us and we highly recommend them to anyone interested in a great mobile home experience.
Patrick D -
Last month I purchased a used Holiday Rambler RV from Jeff. His staff was very helpful. I had some unique requirements for the length of the trailer so the site manager handed me a tape measure to be sure I chose the correct trailer for my needs. I went back three times to check, double check, even triple check everything. I agreed on a model and a price, Jeff delivered it for me so I could see how to navigate me steep and narrow driveway. I waited a month before posting to be sure that everything was fine. In fact, the trailer exactly meets my expectations and I am completely satisfied.
Brett W
BEST SERVICE EVER! My husband and I have been searching for a particular trailer and SoCal RV made our camping dreams come true! We were immediately greeted by Bobby, who is the NICEST person ever and truly went above and beyond to make this experience flawless. This a fabulous family owned business that takes pride in creating lifelong relationships with their customers and exceeding their expectations. Thank you Bobby and Jeff!! We are so happy